QUALITY POLICY

Customer focus

• The organization is committed to understanding customer needs and plans its activities to fully satisfy them.
• It assures the Customer that the required product quality is guaranteed.
• Studies customized solutions to produce what the Customer requests, understanding their needs and requirements.
• Provides product related services to meet different customer needs.
• He is responsible for his actions to overcome any problems.

Leadership

• The organization regulates relationships within LEBOVITZ in a clear manner according to a general organizational chart in which each function has a manager who ensures its implementation.
• It takes responsibility for the efficiency of its Quality System, making the necessary resources available and ensuring that the planned objectives are compatible with the strategic directions of the organization.
• The organization ensures compliance with mandatory requirements.

Active participation of people

• The organization ensures that the pre-established quality is understood, achieved and maintained at all levels of the company.
• Trains all personnel who direct, perform and verify activities that influence quality, each within the limits of their pre-established responsibility.

Process approach

• The organization achieves and maintains a quality system compliant with UNI EN ISO 9001:2015 standards so as to continuously satisfy the expressed or implicit needs of the client.
• It fully defines all the work procedures so that there is certainty that the service provided has a completely traceable history, in the common interest of the company and the customer.

Improvement

• The organization controls procedures, services and products according to specific methodologies specific to each sector, with the aim of ensuring compliance with the established rules and parameters and also of identifying possibilities and directions for improvement.
• Examine and eliminate internal non-conformities detected by the inspection service and self-control and external ones detected by the customer through statistical analysis of the same and the search for their nature and cause. Use the results as input for continuous business improvement and the activation of the necessary corrective and preventive actions.

Evidence-based decision making

• Decision making can be a complex process and always involves some uncertainty. It is important to understand the relationships between cause and effect and potential unintended consequences. Facts, evidence and data analysis allow us to support people in making decisions and have greater confidence in the decision making process.

Relationship Management

• The organization makes explicit the characteristics of each role so that those who represent it have a thorough understanding of the scope and limits of their work and the controls to be exercised.